Good work saves bad experience

After I made a claim for a burglary, Discovery Insure did a very poor job in responding (took 3 days and 3 phone calls to get any response) and then they proceeded to threaten to reject my claim if I didn't submit all my documents within 5 days. They then rejected my claim for not responding, even though I had fore filled their unreasonable requests and didn't have the courtesy to tell me they had rejected my claim.<br> <br> I was then lucky enough to get hold of Lelethu in the call centre who, despite not being my claim administrator, got my claim sorted within an hour.<br> <br> Thanks Lelethu for your good work and your company should thank you too.