CC
Chienmin C

1 reviews | Active since Mar 2015

19 Mar 2015, 19:18

Good service

Had a horrible service from existing insurance agent, but discovery front desk save their reputation. It was a mission for me to get my vehicle tracking device installed, I was on the phone for 40 mins no answer, and I gave up for the day, I tried to phone it was also another 20 mins of waiting time, until a helpful gentleman assist me, so I don't have to go through the painful waiting time, he even booked a mobile tracking installation for me ( my policy was started in Dec 2014, until now I still haven't got my tracker installed ). Let see if the mobile team does really show up on 7th April.

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Mar 2015, 07:02
Official
Hello Adata,

Thank you for the compliment.

We truly appreciate you taking the time to recognise Sekgothe's amazing service.

We are delighted to hear that he was able to exceed your expectations. It is great to see our staff striving for service excellence and making a difference in our clients lives.

I sent your feedback to him and his manager to ensure that he gets the recognition he deserves.

Regards,
Serushin
Discovery Insure