1 reviews | Active since Jul 2016
Good driving behaviour and claim free policy are being rewarded by an annual premium increase of 14.85 %
<p>On 2016/06/27 I received an email from ********** informing me that my premium will be increased by 14.85 %. I was very unhappy because since I joined Discovery Insurance about three years before, I have never lodged a claim for anything. I phoned them the next day and spoke to Sharon Le Roux at the accounts department. I informed her that I was very unhappy, because I have never lodged a claim before and now I am being rewarded with a 14.85 percent premium increase. She informed me she will send a query for a premium review but it can take between 24 to 48 hours. About three hours later I received an email from her that stated that my premium was reviewed but they cannot allocate a premium discount at this stage. I rep**** to her email and said it is unacceptable because I have persuaded some of my family members to join Discovery, and now i will have to explain to them that if you have a good driving behaviour and do not claim for anything, you are being rewarded with a 14.85 % premium increase. I also mentioned to her that I will write a review on Hellopeter. She never rep**** to my email. On 2016/08/01 the premium was taken from my bank account and the 14.85 % increase was added. I want everybody to know that if you show a good driving behaviour and are totally claim free, then instead of rewarding you, Discovery Insurance punish you with a premium increase.</p>
Thank you for taking the time to send us your comment.
Whist we are mindful of the fact that insurance is a grudge purchase. We, as an insurer have firsthand experience that it remains an important part of everyone’s financial planning purchases. That being said, when we claim and when we are claims free, the risk remains present which is the reason we continue to remain insured.
We buy insurance with the intent to use it when we suffer loss or damage and the absence of such does not result in less risk for probable loss or damage. An insurer remains with an obligation to ensure that a correct rate of cover is always charged for the risk at hand.
We are very sorry that we were unable to meet your premium reduction expectation at this stage.
Regards,
Sekgobola
Discovery Insure
Thank you for taking the time to send us your comment.
Whist we are mindful of the fact that insurance is a grudge purchase. We, as an insurer have firsthand experience that it remains an important part of everyone’s financial planning purchases. That being said, when we claim and when we are claims free, the risk remains present which is the reason we continue to remain insured.
We buy insurance with the intent to use it when we suffer loss or damage and the absence of such does not result in less risk for probable loss or damage. An insurer remains with an obligation to ensure that a correct rate of cover is always charged for the risk at hand.
We are very sorry that we were unable to meet your premium reduction expectation at this stage.
Regards,
Sekgobola
Discovery Insure