TK
Thabi K

1 reviews | Active since Mar 2015

18 Aug 2015, 15:08

Good customer service

To whom it may concern <br> <br> I would like to send the compliment for the good service I had with Lerato Matshepe from the call centre. <br> <br> She has good customer service, good product knowledge and knows her system. I always speak her and I have notice the above. Today she also assisted me with on of our client query to change the address and do a quotation on the building cove, she was so efficiency and provided all the answers for my question. <br> <br> One more thing she has been very patient because I had to put her on hold and getting more information from our client. <br> <br> She must keep it up her good work because its also make our lives easier to deal with such consultants. <br> <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Aug 2015, 16:14
Official
Hello thabik75,

Thanks for taking the time and share your experience with us.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Lerato will be pleased to receive your note.

Regards
Thabani