1 reviews | Active since Oct 2016

16 Nov 2016, 08:09

Going the extra mile

<p>With all the storms about, I wasnt surprised to find that our home wifi was taken out by a lightening strike. With my children writing year end exams, access to the internet is critical. The wifi was taken out on a Friday night. I phoned Discovery Insure on Saturday morning to put in a claim and askng them how quickly this could be resolved. I was told that if I went to Makro then and there, they would make sure a voucher would be ready and I could replace that day. Makro didnt have the Wifi I was loooking for, however, Discovery allowed me to acquire a wifi from another supplier and even though it was more expensive, settled the claim in full. We were up and running by Saturday evening. Thanks to Kevin Du Plessis who walked me through the process and went the extra mile. Great servive from Discovery Insure. </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply16 Nov 2016, 10:41
Official

At Discovery Insure, we value customer satisfaction in every interaction.

Thank you for taking a moment to provide us with feedback on the service you received.

Regards,

Sakhe

Discovery Insure