WR
Wayne R

1 reviews | Active since Nov 2017

10 Aug 2018, 09:31

Going the extra mile

I would like to proudly commend Moloko Mathabane on her exceptional service for going the extra mile regarding my emergency call to the Discovery Insure call center at 2am on a Sunday morning, whereby my girlfriend was in a vehicle accident in Bryanston. Moloko was very compassionate, caring and concerned regarding my girlfriends wellbeing as well as she understood I was still very far away from the scene of the accident, hence Moloko ensured that the relevant emergency assistance services were immediately dispatched. Moloko then followed up with me the very following working day to ensure that all was well. Well done Moloko, you truly have the instinctive thinking to live all the Discovery Values at all times.

0
Replies (1)
Discovery Insure
Discovery Insure's reply10 Aug 2018, 09:43
Official

Thank you for the compliment.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards,

Discovery Insure

Best regards,