Going the Extra Mile

I logged my claim online and I got a call the next morning from Awelani. There were so many discrepancies on my policy due to the last consultant that updated it, however, Awelani sorted everything out within one day as well as getting my claim approved in the same day. I was beyond impressed.<br> <br> 1. On my policy my phone was listed as an iPad 5 :S We both chuckled at this, but within 10 mins I was on a conference call with the service department getting this corrected.<br> 2. The system wasn't showing my documents online, however she persisted and called a manager into the mix to get this resolved. Result: No excess<br> 3. The system was showing an old device, again, involving the correct people, sorting this out 10 mins later.<br> 4. My device had to be assessed and I told Awelani that I couldn't be without my device, she helped me track down the closest SP that I could visit with my device and get it assessed.<br> <br> I'm a very difficult client when it comes to the service industry because expect perfection. Awelani is a great example of perfection personified when it comes to dealing with Claims. Her level of service should be the benchmark.<br> <br> Thank you so much for your excellence.