Going on 7 weeks and still no resolve to my claim

<p>On The 30th of April 2016 my car was written off in an accident and I have had nothing but hell since them trying to get my claim settled. On Thursday the 9th of June 2016 I was sent a settlement letter, stating that I would be paid out the retail amount on my vehicle less excess. I was requested to sign the settlement letter and send it back to my claims consultant and once received they would process the payment to be paid into my account.</p> <p>I signed the settlement letter and sent it back on Friday the 10th of June 2016. I was then contacted by the claims administrator to tell me that this claim settlment was not in fact a settlement but just to inform me that they would source me a replacment vehicle. I find this quite strange seeing as they letter clearly states "the settlement payment will be made to Jayde Fouche, account number******. "</p> <p>Later that day i was contacted by a car dealer to tell me they were currenlty trying to source me a vehicle, i told them I had been sent a claim settlement which I had accepted so there was no need to carry on looking for the vehicle. I was again informed that the settlement was not a payment which would be made to me but instead to the dealership.</p> <p>On Tuesday the 14th of June 2016 I emailed the dealer and claims assisitant to find out what was happening with my claim as I was told that they had found me a replacement vehicle. I was informed a day later, today, Wednesday the 15th of June 2016 that they still have no replacement for me and are trying to source a vehicle. Further delaying the settlement of my claim.</p> <p>I have now contacted the claims administrator three times today to find out why this settlment cannot be processed and why he insists on delaying the process further. He told me that the settlement was sent in error by the system... unfortunately I do not accept such a response. The letter is addressed to me with all my relevant information and therefore the payment and settlement will need to processed accordingly. I have signed the claim settlement document and agreed to the payout amount. Why am i still being given a run around?</p> <p>Every day that I query what is happening I am either ignored or given a different story, and when i try call my claims administrator he is never available. I have signed the settlement letter and I would like the payment to be processed accordingly so that I can finally sort out a new vehicle and have my life returned to normal! This has been the most inconvenient and stressful experience I have ever encountered in my life and I cannot believe that after 6 weeks i am still waiting for some sort of resolve.</p>