RG
Rian G
1 reviews | Active since Jan 2022
14 Jan 2022, 08:40
Give me the wrong amount then suspended my fuel cashback
They refused to do a early debit in December so I called in to do an eft, as I know I'm heading for an annual premium increase I confirmed the amount payable was my normal amount. I was told yes, subsequently now they won't pay my cash rewards because my account is in arrears due to no fault of my own. I have had enough. When you call their ivr says the same thing twice causing me to use more airtime than expected. Absolutely disappointing.
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Replies (1)RG
Rian G's updateReviewer Update
14 Jan 2022, 11:43I was told about the R105 after the eft was done, the call center consultant confirmed according to a team leader my cash back would remain unaffected. This is kinda disappointing. All of this could have been avoiding had discovery ran the debit order on time as requested.
RG
Rian G's update14 Jan 2022, 11:43
Reviewer Update
I was told about the R105 after the eft was done, the call center consultant confirmed according to a team leader my cash back would remain unaffected. This is kinda disappointing. All of this could have been avoiding had discovery ran the debit order on time as requested.