RT
Russel T

1 reviews | Active since Oct 2011

24 Aug 2015, 20:30

Geyser replacement

Submitted claim for burst geyser, no ceiling damage but had to remove ceiling to extract the geyser which discovery covered. Plumber replaced geyser with same literage spec but different pressure spec. When I queried with Natasja she was extremely understanding and took it up with the plumbers. End result, plumbers came back and replaced the new geyser with correct spec. I appreciated that discovery were willing to listen and understand the issue and upheld the principle of replacing like with like. Natasja arranged with the builders to put off replacing the ceiling until the geyser issue had been resolved. At the end of the day, issues will arise and it's not a matter of what the issue is, but how the issue is handled, so 10/10 for discovery on this one and a special thanks to Natasja who listened, investigated and acted in the best interest of maintaining my home the way I bought it. Thank you!

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Replies (1)
Discovery Insure
Discovery Insure's reply25 Aug 2015, 09:29
Official
Hello Sleigher,

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

Thank you for the feedback. Natasja will be pleased to read your note.

Regards
Thabani