Geyser Burst support

<p>I woke up on Saturday morning to find my roof leaking in my spare room and I suspected that geyser was either leaking or had burst. I contacted the Discovery insure call centre to report the problem and they sent someone out to investigate. So far this was great service as the guy came out to my house within an hour of calling.</p> <p> </p> <p>The plumber confirmed my geyser had burst and that the ceiling had sustained damage. He made a hole in the ceiling so the water would not spread to the rest of the ceiling. He told me to call discovery back and inform them I needed a new geyser. I proceeded to do this and the Discovery insure call centre informed me someome from fix24 would be in contact shortly to advise when they will be out to replace the geyser. 2 hours passed and I heard nothing from anyone! So I called discovery back and by this time it was outside of discovery operating hours so I could only speak to the emegency call centre. They put me through to fix 24 where they informed me that Discovery had told them I am not covered for the geyser replacement.</p> <p> </p> <p>I have triple checked my policy and it clearly states that I am covered for Geyser damage and replacement, but even if i wasn't covered how does nobody inform me that no action is going to be taken on my call?? Someone should have contacted me and told me I am "not covered" and then I could proceed with the fix on my own account or indeed prove that i am in fact covered.</p> <p> </p> <p>So now I have called fix24 myself and asked them to fix replace the Geyser on my own account and I will find out from Discovery why they decided to reject my claim without informing me when they are open again. Fix24 are not sure if they have my size geyser in stock and I am currently awaiting them to call me back. The quote they gave me is over R9000 and I am currently wondering why I bother paying R2000 a month for insurance when my first and only geyser claim is "Not covered" by discovery and why I wasn't informed either of the situation. </p> <p>This is really dissapointing service esepcially after it started off so well, but then the help came to a grinding halt when they thought i was not covered....</p>