Getting nowhere slowly!!!

On 24 March 2015 I went to the post office to collect my husband's Discovery Insure Rewards card. I sent a sms to activate the card, as instructed. I kept on getting a sms saying it cannot activate the card and I should contact the call centre. After spending more than 2 hours on the phone I was told that the card needs to be Fica'd. I sent a certified copy of my husbands ID and after a very frustrating struggle was told that my query has been logged and it would take 24 - 48 hours. <br> <br> The next day I was told it would take up to 72 hours....<br> <br> Well we are at almost 8 working days later and I have had no feedback and I absolutely refuse to wait any longer or phone the call centre again to be put on hold ONCE AGAIN.<br> <br> DO NOT OFFER A SERVICE IF YOU CAN'T DELIVER THE SERVICE! <br> <br> I would love to hear what the next excuse is. My ref nr is ***