Get the money back

We had a water leak in a bathroom. Obviously tiles had to be broken and no match for the broken tiles could be found. We decided to install a mirror (with artwork) in place of the broken tiles. The supplier of the mirror and artwork insisted that I pay before he delivered - Which I did. The complaint part starts here : after many e-mails and no reply from Discovery Insure (Awelani) I was forced to look for Discovery Complaints department. All I wanted was to get the money I payed for the mirror etc back. End of complaint. Fortunately Natasha Bronkhorst contacted me and the complaint was settled immediately.