DN
Douglas N

1 reviews | Active since Mar 2019

26 Feb 2025, 07:38

Get more than just car insurance with Discovery Insure - YES, headaches and trouble

The only way to get some sort of documents to read about the product is to go through the full onboarding process. which , quite frankly, should be made *******. Secondly, what your sales guy said would take just over 10 minutes, took an hour and 17minutes , until i put the phone down Thirdly, you guys call from a call centre that has a HUGE amount of background noise making it extremely difficult for a person like me with hearing issues and who wears hearing aids to fully follwo the conversation. Your phone calls are in effect legally binding contracts. Fourth, After having tried to get somebody from Fgro to respond to me for almost a week to say no, due to no response and zero feedback, AND despite repeated notifications from me to your staff that I was only doing comparison quotes, you implemented the policy and debited me. I have had the debit order reversed and blocked.

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Replies (5)
DN
Douglas N's update26 Feb 2025, 12:41
Reviewer Update
thank you for your correspondance and the cancellation of the policy that should never have been activated.It is a sad state of affairs when the only way to get a company to respond is to come here and complain.
The actual issues of your broker company changing policy details and then not repsonding to queries about it have not been addressed, nor resolved.
DN
Douglas N's update28 Feb 2025, 12:16
Reviewer Update
No Feedback as yet
DN
Douglas N's update28 Feb 2025, 12:18
Reviewer Update
No Feedback as yet
DN
Douglas N's update03 Mar 2025, 17:46
Reviewer Update
Seriously, you debited me again !
DN
Douglas N's update04 Mar 2025, 12:18
Reviewer Update
so, 6 days on, and still nobody has called, from any department, your FGRO brokerage has still not responded either and, then you have debited me again for part of the policy that should never have even started. I have had that debit reversed for you.