Genarator

Ive submit an claim to my discovery advisor of my Genarator fault on the 02 November 2022,I was told by my advisor she forward the claim to Discovery insure, Ive recieved an masage on the same day that the claim was registerd and ill be contacted for more details and claim will be handeld with Busisiwe Taliwe.07 November advisor replyed that claim were submitted and havend heard from them yet.12 November an technician came to test the genarator whille testing the unite he took a lot of photos and videos even strip the genarator, showing the faults on the genarator without the nessasary testing aquipment and I offerd to give hime an tester,all test were conduct in front of me,he discover that the unit is faulty.My advisor contack us and told us that the report that the Technician submittid show that the unit isent faulty my advisor advise to get an second oppinion witch we payed for out of our own pockets.The second Technician confirmed that the genarator is absolutely faulty due to power surge and also took a lot of photos and videos as well, it was submitted to Discovery claims Department, again Dicovery insure wasent satisfied and send out an third so called specialized technician to test the genarator again, after testing the unite for three minus he confirmed that the unite is faulty due to power surge, he submitted his report and and the report with Discovery is and diffrent storie at all compaire his testing at my place.the fourth time Discovery got the second technician that were here the second time to come back and collect genarator test and inspect and obviously send them an report again, after his testing he returned the unite telling me it is working aftrer he only cleaned it so we test it again and the genarator didnt work at all in front of him. After sending the report to Discovery insure they called a meeting with him telling him they not satisfied on his report and have to do it over again its been submitted and till now 14February 2023 this claim wasent resolved,this almost four mounths and no answer from them at all.Is this the sirvice you will get from discovery insure??