Funds not being recovered. Premium increase without notice.

Our premiums have increased without any notice. This is unacceptable. The least they can do is send us an e-mail which is standard procedure as far as I'm aware.

Three of our recent claims are supposed to be recovered from third parties. In all three instances our vehicle was stationery and the third party was comprehensively insured. These claims should not count against us when determining any premium increases. We claim from our insurer for peace of mind because they have the resources to recover the funds from the third party via the legal department, however, in reality they just don't follow through or provide any feedback after the vehicle is repaired.

First Claim: ********** - More than a year ago. Funds still not recovered. Our vehicle was parked and we got back to it with a dent in the door from someone else. I confirmed that they are comprehensively insured. Second Claim: ********** - About 6 Months ago. No Feedback on Recovery. Our vehicle was stationery and someone crashed into us from behind. It was confirmed that they are comprehensively insured. Third Claim: ********** - This is more recent and I believe this may have contributed to the premium increase, but I believe this is unfair due to the third party being responsible. The third party informed me at the scene that they are insured.

Why is the effort of the recovery process and the communication to your clients so poor?

If a premium increases surely we are supposed to receive a new schedule and a notice stating a reason.

Unacceptable.