1 reviews | Active since Jan 2015
FULL TWO MONTHS MY CAR STILL NOT REPAIRED
I thought if you have Discovery Insure, Discovery Health, Discovery Life, Discovery Invest all in one company you will be treated as a valued customer / client.....pity I'm fooled.<br> <br> My car was in a accident 06 December 2015 in Durban, it took Discovery 1 month and 20 days to approve the claim.....2 months down I haven't received my car. Worse of all I don't get updates from the dealer or discovery on what is happening NO feedback nothing.<br> I've been taking taxi (public transport) to work for the past 3 weeks since the hired car was taken back by AVIS and asked me to pay for extra un authorised dates.<br> <br> sorry but this is a ****tyy service, I've never experienced this before. <br> <br> My biggest fear now is what will happen with other insurances I have with Discovery should there be a need for me to be hospitalized.
Thank you for speaking to me today.
As discussed, I have referred this matter to our claims management team and one of our consultants will contact you today.
Please accept our sincere apologies for frustrations caused in this regard.
Kind Regards,
Tsholofelo
Discovery Insure
Thank you for speaking to me today.
As discussed, I have referred this matter to our claims management team and one of our consultants will contact you today.
Please accept our sincere apologies for frustrations caused in this regard.
Kind Regards,
Tsholofelo
Discovery Insure
