1 reviews | Active since Mar 2012
Fuel Rewards not being paid
I joined Discovery Insure due to their much punted promise of fuel rewards for good driving. Considering I spend over R4000 in fuel per month, the promised fuel rewards justified their higher insurance premiums and the required additional tracking device. However, to date, I have not received any rewards despite it telling me on my user portal on their own website that I am eligible for 5% back. Even at this percentage, I should be getting atleast R200 back, for the last two months. I have swiped my card at every BP and yet the qualifying spend still reflects as zero on their website. I have been very disappointed with Discovery Insure so far (compared to Discovery Health which is actually decent) and would like some clarity please.
Thank you for the time afforded.
As discussed, we will manually adjust the fuel spend on receipt of your cash slips as well as relink the BP Cash in order to record the spending on every purchase.
On the issue of the qualifying percentage, we are pleased that the matter has been addressed.
Please accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded.
As discussed, we will manually adjust the fuel spend on receipt of your cash slips as well as relink the BP Cash in order to record the spending on every purchase.
On the issue of the qualifying percentage, we are pleased that the matter has been addressed.
Please accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure