Frustration and Confusion With Claim

I have been trying to sort out my claim with your team for over 10 days now, it started out as an amazing experience as within 3 days the replacement of the device was approved, the first thing was I was told I would get a takealot voucher, then a day went by and no voucher, when I called in I was told that they were having issues contacting takealot and that they can switch the claim to a cash payment, so I opted for this as I was advised by the consultant this would be faster this was on the 21st of Jan.<br> <br> Monday morning I send through the \agreement of loss"and call in and was told they had received it and that the payment will be made within 24 to 72 hours"