Frustrating website and app customer support

Their customer service and online and app services are very frustrating. The people I talk to on the phone are very friendly but every time they try to connect me with the correct person the line cuts off. I have tried submitting a claim through their website and also through their app. Both give me error messages every time. I have spent most of the day trying to do it several times, have called them twice, spent airtime to call, and still have received no help whatsoever with my issue. I wish there was an option to leave my number and have them call me back but that is not an option. I am at a loss as to how to proceed to resolve my issue.