1 reviews | Active since Jul 2020
Frustrating Experience with Discovery. Emails are not responded to.
Spare yourself the frustration of insuring with Discovery. I have never had such poor customer service, Discovery refuses to respond to my emails leaving me with no way forward. Reasons not to insure with Discovery: 1) They do not reply to emails. 2) I have not received my medical aid savings back after cancelling my medical aid. 3) After switching car insurance to Discovery, MiWay automatically issued me with a letter stating the period I was insured and the claims I made in that period. This is now handy for me in Europe with other insurance companies. However, Discovery didn't issue a letter of this kind to me after cancelling my insurance, nor do they respond to my emails. So in Europe, they cannot give me a 10 year no claims reduced fee, since I have no record of such. Had I stayed with MiWay, this would not have been an issue. 4) Even if you drive carefully, fuel back does not pay back that well. Ebucks is much better. Vitality is simply not worth it. 5) If you drive a 4x4 and go offroading the weekend, the driving app records your offroad adventures as reckless driving. You cannot dispute this records as far as I am aware of. 6) Their marketing department calls you constantly.
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
I have patiently waited a week for something to happen. However, my email request has still not been attended to.
Perhaps your system shows that my emails have been attended to as I have indeed received an automated response. However, you have not attended to my request. As such I am not in agreement with your first point.
I appreciate that, I am regularly monitoring my statements and balance. However, my medical savings have still not been returned to me.
I am again not in agreement with you third point. I have not received any such letter to provide to my new insurance company. I am not sure if you are purposefully making a false statement to cover discovery, but I have no response from discovery other than the automated replies.
I kindly request that you send me my no claims letter and return my medical saving to me as a matter of urgency.
Kind regards.
Martin
I have patiently waited a week for something to happen. However, my email request has still not been attended to.
Perhaps your system shows that my emails have been attended to as I have indeed received an automated response. However, you have not attended to my request. As such I am not in agreement with your first point.
I appreciate that, I am regularly monitoring my statements and balance. However, my medical savings have still not been returned to me.
I am again not in agreement with you third point. I have not received any such letter to provide to my new insurance company. I am not sure if you are purposefully making a false statement to cover discovery, but I have no response from discovery other than the automated replies.
I kindly request that you send me my no claims letter and return my medical saving to me as a matter of urgency.
Kind regards.
Martin