Frustrating Discovery Insure Sensor system

I would like to express my dissapointment and frustration with Discovery Insure sensor that records the trips. Since last February they have been deducting points because of the unrecorded trip. I have called them many time to inquier about that, every consultants who address my query tells me about same thing, claim that the reason for unrecorded trip is due to settings on my phone or maybe non-data, or network coverage

I have explained to them that my settings are all correct, if not so why some trips are recorded, I always have data on my phone and I use the same route where the trips are not recorded but for some reasons the trips are recorded and sometimes not recorded. So that can't be the network, but they seems not to understand that the problem is them with their sesnsor. I wonder if they are doing this intentionally or not. They just want to **** us