Frustrated with Discovery Insure

I had an accident on the 15th December 2018 and informed the insurance. I was told that my car is a write off on Saturday the 22nd and the bank was requested to provide a settlement letter. The bank also asked for my confirmation to proceed with the request. I had to follow up with the insurance on what to do since they had only rented a car for 2week and I was supposed to return it back. They then extended the rental car. I received an email on the 27th December from Marius (Discovery assessor) who requested a meeting and additional information from me. I met with Marius on Friday the 4th January 19 and promised to give me feedback early in the next week. I waited for feedback until 10/01/19 when I followed up with Marius and he promised to finish my report and give me feedback on Saturday since am expecte to return the car on 14/01/19. Until his morning, 14/01/19 I still did not hear from Discovery Insure or Marius. I am really disappointed with this company and i will never use them again as my insurance. The stress and frustration is unbearable, they are uselss because i must always be the one doing follow ups with them but with my premius they are so quick to debit my account. Thandi Mrwarwaza