Frustrated and Unhappy client

<p>Hi Thabang</p> <p> </p> <p>I am speaking to Shamanie Pillay she is in retentions, she has advised some1 from Discovery will give me a ring shortly and I am waiting in anticipation.</p> <p> </p> <p>I got stuck on the freeway on way to work at 5.30 am on the morning of 19 April 2017, I called your offices and was sent out a tow truck to tow me to VW in Woodmead thinking it’s a minor fault.</p> <p> </p> <p>The car was left with them on that day and only on the 21 April 2017 were they able to pick up electrical and mechanical fault after I had to advise them what the car does while in motion.</p> <p> </p> <p>I have made attempt to get assistance from your offices as it’s a hassle to get home and to work and to perform other duties like picking up my daughter from her school.</p> <p> </p> <p>Chreyl Nell from VW Woodmead 011 ********** has been in touch with me but at most cases I am the one who has to follow up the status update on the car. When I called Discovery I was advised that for me to be granted car hire my claim needs to be valid in respect of being in an accident or incorrect fuel pumped in the car, which defeats purpose of having insurance.</p> <p> </p> <p>I am stuck with no car and my mobility is very limited, I’m now relying on people to offer me lifts and popping out further more money for them to transport me in running my own personal errands.</p> <p> </p> <p>I am beyond FRUSTRATED especially today after speaking to VW as they cannot give time frame and commit to it as to when I will be able to get the car back or way forward. </p> <p> </p> <p>In my opinion Discovery Insure as my insurance company have let me down and VW as well.</p> <p> </p> <p>Coming from a man who is spitting FIRE and PULLING his hair as I have no idea who to turn to for assistance.</p> <p> </p>