1 reviews | Active since Oct 2013
Frustrated
I took a discovery insurance , during the sales process i was told that the car hire option will be the Hyundai i10 and i told them to upgrade it as i dont want the i10. I was told it was upgraded , after lodging a claim a i10 was ordered for me which i felt i was deceived as i didnt want an i10 but a polo.<br> I had requested a courtesy car on Friday because my car was booked in the panel beaters. The car wasnt arranged and on Monday i called discovery and was told that the car is arrange if Avis hasnt called me by 12h00 i should call to do a follow up . At 12h15 when i do a follow up i was told the order was cancelled , i couldnt get a car on Monday . I had to go home using public transport and had a church meeting . Monday i didnt get a car had to pour petrol for people to drop me and get another person to come for me after the meeting. Tuesday morning had to asak my brother in law to come for my son and took a public transport to work. When i requested compensation was told they will compensate me with R100 per day . If i had to ask from Pretoria to Rosebank does it costs R100? From Centurion to town and to Brooklyn does it costs R100. If i could hired a car that day was i going t
We are sad to hear about the inconvenience & frustration we've caused you.
We are looking into what transpired during the car hire arrangement, please allow us until tomorrow to get back to you.
Regards
Thabani
We are sad to hear about the inconvenience & frustration we've caused you.
We are looking into what transpired during the car hire arrangement, please allow us until tomorrow to get back to you.
Regards
Thabani
