From Bad to WOW service in a matter of hours

<p>My house (garage) was broken into 2 weeks ago, and I know it is an arduous task of getting everything sorted for insurance purposes. I informed my insurance (Discovery) of the theft and submitted all the necessary documentation required to get the process started. A few days went by and I did not hear anything. To an extent I know that the insurance companies are also ridiculously busy hence the lack of feedback. A email informing me the claim is busy being procesed was received and i knew the system is folowng due process.A few days went by again I felt that, hey, I am also just as important as any other client so I should get the same level of service.</p> <p>After waiting to be assisted I finally managed to get to speak to the team leader, Porch.</p> <p>Wow, was I in for a surprise. The level of service and professionalism I was given was par excellence.</p> <p>In a matter of 2 days my claim was processed, and my claim has been settled accordingly.</p> <p>I have to give credit to Porch as well as Donovan Chetty and Discovery for the wonderful service that I have received. I will be a client for as long as I possibly can if this level of service is to be expected.</p>