From amazing to pathetic. Discovery down the tubes

If I could rate a zero I would. I have been raving about Discovery Insure to everyone I meet for the last year. I tried to call ***on the day of my move to a new home to change address and put in a claim for my fridge that was destroyed during the move and my claim was rejected as the fridge was no longer inside the house when it was accidentally damaged beyond working condition. Firstly the call kept cutting for an hour and when I eventually got through they slapped me with the 'sorry, you can't claim' shocker. Fine, I accepted it and moved on but they couldn't change my address as I was still busy moving. I then tried calling on 3 March and the voice message said to rather try the new WhatsApp service. I typed in a numerical option and this AMAZING platform told me it didn't understand my request, please explain your request to help me better learn how to improve my service. Seriously? I have been emailing and phoning since 3 March and they are just not getting anything right. My excess waiver fell away and suddenly my 2 phones weren't insured and THEN I had 4 phones insured. I was called and assured all was fixed and my new quote was back on my OLD INFORMATION at an extra R600!! Time your staff got back to the office instead of dealing with queries between TV shows. I'm going to cancel first thing tomorrow. If I'm burgled tomorrow I'll just be told I'm not covered on this address.