1 reviews | Active since Jun 2015
**********ly mis-sold me Car Insurance
Please be very careful. they **********ly 'sold' me car insurance, verbally claiming I was covered. It was just as lockdown was easing and I needed to replace my car which someone wrote off for me just before lockdown. But the roadworthy centers where absolutely inundated with tests and the seller couldn't get the car tested straight away. I had the Discovery representative on speaker and he kept repeatedly telling me that the car would be covered without a roadworthy in the interim, and that he didn't need to send through proof of cover to the sales agent selling me the car. He eventually caved and said he would send through the proof within 24 hours.
Couldn't drive the car away - went home - had to wait for feedback from Discovery.
2 days later Discovery insure phones me to say sorry the underwriters wouldn't cover the car until it had been through the roadworthy.
How disgusting is that to sell me insurance and not insure me?
Thank you for raising your concern.
We note that the insurance operates within the ambits of the South African law and in particular the National Road Traffic Act.
which sets out that a Roadworthy certificate is required in respect of motor vehicles.
If a vehicle is not deemed roadworthy,we unfortunately cannot extend cover until such merit has been met. Only vehicles that are pending licensing would be considered on merit and as an exception.
We would like to sincerely apologise for this miscommunication and for any inconvenience that may have been caused over this understanding.
Your review will help us improve further on our shortcomings.
Regards
Discovery Insure
Thank you for raising your concern.
We note that the insurance operates within the ambits of the South African law and in particular the National Road Traffic Act.
which sets out that a Roadworthy certificate is required in respect of motor vehicles.
If a vehicle is not deemed roadworthy,we unfortunately cannot extend cover until such merit has been met. Only vehicles that are pending licensing would be considered on merit and as an exception.
We would like to sincerely apologise for this miscommunication and for any inconvenience that may have been caused over this understanding.
Your review will help us improve further on our shortcomings.
Regards
Discovery Insure