********** claim and incompetence

Requested my claims history report and I have seen that there was claim put through for a windscreen instead of just a repair. Contacted the claims department and spoke to a Jade who said she will get back to me. Still waiting. Called again today and asked them to rectify the claim which they said they cant and then they put me through the glass claims department who doesnt answer. This ********** claim is going to affect my premium and insurance rating when looking for other insurance. Please sort this out now before I report this to the insurance ombuds.