***** Insurance Policy and refund promise failure by Discovery

Discovery Insure opened a car insurance policy on my behalf **********ly so without my concern. I became aware when they billed me amount of R1327, 21 in Dec 2nd.

I called them in Dec 5th to find out what's happening and they have told me about another company that gave them my info etc in which I never given anyone permission or my details to open account for me. I told Sophie the consultant that I want my money back as I never opened an insurance policy with them and they should cancel that. This is *****. She canceled the policy and I got an email about that then she said I will receive my money within 4-7 working days. Today the 19th of December I haven't recieved my money and it's a way more than 7days. I called them again on Tuesday 17th of December to follow up and I spoke to Kabelo from cancelation dept who checked and told me that he doesn't understand why I haven't been refunded as it shows that the request was done already, he then said he will walk and go find out why and call me back shortly. Today it's Thursday the 19th and he never called me.

This is not only ***** but the service as well is bad. The account is a ***** and I was expecting them to investigate this and call me with feedback. I told them to request recordings of me agreeing to insurance and until today there is nothing.

I have a comprehensive car insurance with myway for years on top of that and I am paying 42% on what you already are charging me and I don't have any issues with them so you discovery insure open a policy with more that double digit of what I am paying without my approval.

Please sort this out, I want my money to be reversed immediately, you have inconvenienced me in this Dec already and my account was on a negative for other debtors collections because of you and once I get those penalty charges you will be held accountable in paying them.

I also want feedback on why my query was not resolved by now.