aA
anicoloudakis A

1 reviews | Active since Jul 2016

22 Jul 2016, 12:09

Fitment Center: Shocking Customer Services, Brings The Good Name of Discovery into Disrepute

<p>The service at the fitment center in Centurion is just horrible and smacks of South African attitude that create a 0% growth rate. The branch brings the good name of Discovery into disrepute. </p> <p>The fitment agent would not accommodate a fitment as a result of late arrival (15min). Prior visits have the customer waiting for 3 hours, however when the shoe is on the other foot unaccommodating. Business is flexible and not based on Friday afternoon service. </p> <p>Always was aware that Discovery Insure was sub-standard in comparison to the rest of Discovery Brands, this experience has confirmed it. </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply22 Jul 2016, 12:48
Official

Thank you for the time afforded, as indicated we will escalate the matter to the DQ Track division and they will make contact with the Plan Holder.

We appreciate the feedback and apologised for the frustration experienced.

Regards,
Sekgobola
Discovery Insure