IA
Ilana A
1 reviews | Active since Dec 2025
01 Dec 2025, 17:41
First time claim: left to drive faulty vehicle for 5 days now
My vehicle is in for repairs and I have a courtesy car as part of my cover. I upgraded to a higher group car and took delivery of the vehicle on 25 Nov. I reported 2 technical faults with the car on 26 November to the rental car supplier (Avis) and to Discovery insure team on 27 Nov. Today is the 1st of December, 17:37, and the courtesy car has still not been replaced. No service level integrity, no concerns for safety or safety economic loss and absolutely putrid service.
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Replies (2)
Discovery Insure's replyOfficial
01 Dec 2025, 18:13Hi Ilana,
We at the onset we would like to apologise for this inconvenience. Your safety is of utmost importance to us.
We will ensure to promptly investigate this matter, so that it is remedied accordingly.
Regards,
Discovery Insure
We at the onset we would like to apologise for this inconvenience. Your safety is of utmost importance to us.
We will ensure to promptly investigate this matter, so that it is remedied accordingly.
Regards,
Discovery Insure
Discovery Insure's reply01 Dec 2025, 18:13
Official
Hi Ilana,
We at the onset we would like to apologise for this inconvenience. Your safety is of utmost importance to us.
We will ensure to promptly investigate this matter, so that it is remedied accordingly.
Regards,
Discovery Insure
We at the onset we would like to apologise for this inconvenience. Your safety is of utmost importance to us.
We will ensure to promptly investigate this matter, so that it is remedied accordingly.
Regards,
Discovery Insure
Discovery Insure's replyOfficial
05 Dec 2025, 16:07Good day Ilana
Thank you again for bringing this to our attention and please accept our sincerest apologies for the poor experience you've had as this was not our intention. Our Claims team have advised that they arranged with Avis to exchange the rental vehicle and that you should have received this by now.
They've been trying to reach you to check if you're happy with the new vehicle but have been unable to reach you. We trust that the vehicle is up to standard and that you experience no further issues.
Regards
Discovery Insure
Thank you again for bringing this to our attention and please accept our sincerest apologies for the poor experience you've had as this was not our intention. Our Claims team have advised that they arranged with Avis to exchange the rental vehicle and that you should have received this by now.
They've been trying to reach you to check if you're happy with the new vehicle but have been unable to reach you. We trust that the vehicle is up to standard and that you experience no further issues.
Regards
Discovery Insure
Discovery Insure's reply05 Dec 2025, 16:07
Official
Good day Ilana
Thank you again for bringing this to our attention and please accept our sincerest apologies for the poor experience you've had as this was not our intention. Our Claims team have advised that they arranged with Avis to exchange the rental vehicle and that you should have received this by now.
They've been trying to reach you to check if you're happy with the new vehicle but have been unable to reach you. We trust that the vehicle is up to standard and that you experience no further issues.
Regards
Discovery Insure
Thank you again for bringing this to our attention and please accept our sincerest apologies for the poor experience you've had as this was not our intention. Our Claims team have advised that they arranged with Avis to exchange the rental vehicle and that you should have received this by now.
They've been trying to reach you to check if you're happy with the new vehicle but have been unable to reach you. We trust that the vehicle is up to standard and that you experience no further issues.
Regards
Discovery Insure