RV
Robin V

1 reviews | Active since Feb 2017

19 Feb 2017, 21:52

First Discovery Insure claim

<p>After my house was struck by lightning 2 weeks ago, hiting some of my electrical appliances. Being hesitant, I made a call to Discovery insure. Expecting the same poor service that I received from my previous short term insurer. </p> <p>I was pleasantly suprised with the friendly asnwer that I from the agent. The agent informed me the my claim is registered and that an assessor would contact me within 24 hours. Which the did. After assessing my damage. With 48 hours, a very helpful Discovery claims assessor, Kevin du Plessis contacted.</p> <p>He informed me that they had received feedback from the assessor and that I could go to their nearest supplier to collect my replacement appliancences. He also explained that an SMS would be sent to my cell with all the cliam detail. For the service provider. (A new thing for me, as previously I had to fill in forms and wait until a delivery was made to me, after their provider would try pawn their produce onto me).</p> <p>The next day I went to the nearest Discovery supplier and was pleasantly greated. They filled in there necessary forms and within 40 minutes,all was completed I left with me replacement items.</p> <p>Thank you Discovery insure for the excellant service.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Feb 2017, 09:20
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Kevin and the rest of the team.

Regards,

Sakhe

Discovery Insure