FIRST CLAIM - NOT IMPRESSED AT ALL

We had some hail damage to our home, was impressed with the ease of the Cell app, uploaded my claim and photos with ease. Was told we needed to use PG Glass. Once it was authorised, I told PG who said that could not find it on the system, called Lelethu for assistance. Was told (by email and then telephonically) to drive (30 minutes) to PG Glass and when I was in front of them, she would assist them to find the authorised claim???? I was shocked and told her I would not do that. So she said well then I could call PG Head Office and find the correct claim number, I attempted to do this but they could not find it either. So we paid them directly. She then sent through a settlement to sign, which did not include payment for the glass that we had paid. So I asked her to redo the settlement payment and also asked her the outcome of the solar panel claim and also where we would get Klingshield redone as PG does not do, on the 15th Jan. She has never rep****, found out she was on leave so I have called and spoken to others who said they would come back to me and I have had absolutely no response. I am very very disapointed as I did not expect this service from Discovery.