Finally got a some assistance, but from a human and not Discovery’s Apps

I was happily assisted by one of the call agents, Elcy I believe her name was, what a lovely person. They helped me sort out a change I wanted to make on my car insurance. I tried several time sot do this on the proclaimed intuitive and modern discovery apps, but all the apps do is move you from one app to the other and back again. Your apps are not user friendly, not old people friendly, not customer friendly. I think the only app that is any version of user friendly is the banking app, which in itself moves you to the other apps if you request anything outside of money. Why do you have so many apps, just have one, I really struggle to understand your logic of so many app that are all part of the same name sake. I know you are different entities of Discovery, but really you have made the system so annoying and confusing and a struggle to get anything adjusted. Rather just call, like the old school way of doing things, to get any assistance or help. Thankfully you have good humans in your call departments that can help. Your machinery is convoluted, but thankfully you have humans behind this wall of application to help humans. I only stay with discovery for cost and the humans that assist, but considering getting rid of all my Discovery alignments because of how complicated it is to navigate your applications and sites.