NP
NATASHA P

1 reviews | Active since Nov 2024

27 Mar 2026, 12:40

FGRO Financial Services representing Discovery Insure poorly in a ba

I received a call from FGRO Financial Services representing Discovery Insure. The agent advised that she is not Fais compliant, but actually sold me the whole concept of me getting back R1500 on the 10th of every month, I told her this is too good to be true, she got her Nanager Keshne Moodley, who confirmed the R1500, so in essence, I was going to pay practically nothing on my premium. I accepted, and they advised tgat they will assist with the cancelation of my previous policy. Few days later I received a call from Ashleigh and when I asked about the R1500, she said cashback is only applicable to Vitality holders, I was in shock, immediately told her yo cancel my Discovery Policy. I called my Broker to advise that they must notify my previous Insurer not to cancel my policy. I sent numerous emails to Keshne Moodley, requesting confirmation that myaccount will not be debited on the 1st of April 2026, no response received. I called FGRO landline only to be told someone from cancellations will contact me, to date no call received. I do not want my account to be debited. Provide confirmation that .y policy has been cancelled. FGRO Financial Services, please ensure you provide accurate and correct information when selling products. I as a consumer look at Discovery not in a favourable light.

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Replies (2)
Discovery Insure
Discovery Insure's reply27 Mar 2026, 12:47
Official
Good day Natasha,

Thank you for bringing this matter to our attention. We are concerned by the experience you have described and appreciate the opportunity to respond.

We sincerely apologise for the distress and inconvenience caused, as well as for the lack of responsiveness you experienced while trying to obtain confirmation. This is not the level of service we strive to offer. Matter is being investigated and feedback will be provided to you.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply30 Mar 2026, 17:24
Official
Hi Natasha

Thank you for your patience.

We can confirm that your policy has been cancelled effective 31/03/2026, and no debit will be processed from your account.

We sincerely apologize for the delayed response and for the inconvenience and frustration caused by your experience.

If there is anything further you require assistance with, please do not hesitate to let us know.

Regards
Discovery Insure