SM
Sibulele M

1 reviews | Active since Oct 2020

12 Oct 2020, 16:03

Fezzy Ndumela Quality service and great follow through

Good day to the Discovery Insure team and in particular to Fezzy Ndumela

Yesterday was a very pecu**** day to which I found my family in a situation where they were driving my vehicle and thus had accidental damage that lead to them not being able to drive.

My case was attended to by a lady called Fezzy Ndumela who was so professional, so thoughtful, called back when she said she would and even avoided leaving work when her shift was done to continue to ensure my family was taken care of. She made what was a horrible experience one that, was so easy to tolerate and I commended her for her understanding and patience.

I would highly recommended her as an awesome employee who truly reflect a superior honor of the discovery insure badge.

Thank you

0
Replies (1)
Discovery Insure
Discovery Insure's reply12 Oct 2020, 16:57
Official
Good day Sibulele, 


Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.


Regards
Discovery Insure