Feeling Betrayed by Discovery Insure’s Treatment of a Loyal Customer

Discovery Insure, I am genuinely disappointed by the treatment I’ve received especially as someone who has paid my monthly premiums consistently and without fail. First, you refused to review my premium simply because I had a third-party claim and a windscreen claim, which I chose to let go. Then, when my portable device (my iPhone) was ****** and I submitted a claim, the experience became even more disheartening. Considering the high monthly premiums I pay, I requested a voucher instead of a replacement device, only to be informed that a new rule introduced just that same week and never communicated to me now prevents this. Even worse, I was told that if I chose the voucher option, I would receive only R8,999, despite the fact that the phone originally cost me around R27,000 and was insured precisely because of its high value. For a loyal customer who has upheld every payment, this level of service is incredibly disappointing. I am honestly at a loss for words at how consistently you let your customers down.