Feedback, poor customer service

My vehicle was scratched while parked at a shopping center. I lodged the claim to have the scratch fixed on the APP. Discovery acknowledged receipt of the claim and referred me to a panel beater. The vehicle was taken for assessment at the mentioned panel beater on the 10th November 2020. Post the assessment, I have not received any feedback regarding the claim. I have sent numerous emails to discovery insure, but they do not respond. To date I am still waiting for someone from discovery to provide me with feedback. I have decided to cancel my association with this company. It doesn't take much to provide feedback to paying customers. I have since decided to repair the scratch from my pocket and it has cost me less than 2k. My Audi is back to showroom condition. Goodbye discovery, good riddens.