Fed up

Good day<br> <br> On the 21st Oct, I sent an email to your [Email Removed] requesting that my EFA portion is repaid to me.<br> <br> Of late and several reminders later to yourselves, I was called just prior to the end of November and told that I needed to diarise that on the 1st Dec, I need to call the call center to arrange this and confirm that I actually still want to do this. I don't believe that I as the customer need to do this - surely someone there can ?<br> <br> In amongst the correspondence that I've received, I've been addressed as Elizabeth Montgomery (another client??), and in the email reply I had this morning, after forwarding the latest email with all the references in, I was asked to provide my ID number.<br> <br> I'd really like someone to call me to discuss this poor service.<br> <br>