Faulty petrol card
To Whom It may concern,
I have not received my money back for last month as you did not pick up the spend on my car.
After no luck with your consultants( and yes there was a few) I have been informed that I can send through bank statements as I do not keep slips and then in the next email it says you don't accept bank statements.
The service I received so far is shocking.How is it my fault that your card did not pick up my fuel spend. I have to deal with different consultants because no one is taking charge.
I have asked for this matter to be escalated and I am yet to be contacted.
This is only my 7 month with discovery and I am already thinking about moving.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
26 Aug 2019, 10:18Good day Michael
Thank you for raising your concerns.
We have since resolved the matter and request that you check against your profile?
More importantly , we sincerely apologise for any inconvenience that has been caused as there was a technical glitch with the card service but that has since been rectified.
Your outstanding fuel rewards have since been captured effective back date and all amounts due will be effected in the next cash back run.
Regards
Discovery Insure
Thank you for raising your concerns.
We have since resolved the matter and request that you check against your profile?
More importantly , we sincerely apologise for any inconvenience that has been caused as there was a technical glitch with the card service but that has since been rectified.
Your outstanding fuel rewards have since been captured effective back date and all amounts due will be effected in the next cash back run.
Regards
Discovery Insure
Discovery Insure's reply26 Aug 2019, 10:18
Official
Good day Michael
Thank you for raising your concerns.
We have since resolved the matter and request that you check against your profile?
More importantly , we sincerely apologise for any inconvenience that has been caused as there was a technical glitch with the card service but that has since been rectified.
Your outstanding fuel rewards have since been captured effective back date and all amounts due will be effected in the next cash back run.
Regards
Discovery Insure
Thank you for raising your concerns.
We have since resolved the matter and request that you check against your profile?
More importantly , we sincerely apologise for any inconvenience that has been caused as there was a technical glitch with the card service but that has since been rectified.
Your outstanding fuel rewards have since been captured effective back date and all amounts due will be effected in the next cash back run.
Regards
Discovery Insure
's updateReviewer Update
27 Aug 2019, 07:57Thank you for the reply. The service I received from Thami is exactly how business should be done. His response was fast and he had all the answers I needed.
's update27 Aug 2019, 07:57
Reviewer Update
Thank you for the reply. The service I received from Thami is exactly how business should be done. His response was fast and he had all the answers I needed.