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MM
Mpho M

1 reviews | Active since Sept 2013

29 Jan 2020, 08:41

Faulty Driving Sensors

I recently joined discovery and in less than a month they're making me change their driving sensor for the third time because they keep issuing me faulty ones. An incredible inconvenience when one has no time and they refuse to send someone to come and do it. If this is is the experience for something so basic, i'd hate to see how they treat client who need to claim.

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Replies (2)
Discovery Insure
Discovery Insure's reply29 Jan 2020, 09:24
Official
Good day Mpho 

Thank you for raising your concern. 

We would like to look into the matter for you. 

A representative will get in touch with you in due course. 

Regards
Discovery Insure 
MM
Mpho M's update06 Feb 2020, 18:08
Reviewer Update
the discussion I had with the gentleman who sold me the policy confirmed the premium and we agreed. He confirmed the final premium, sent me documents showing this and my initial debit order went off. There was no mention that the final premium discussed was a quote. Not on the phone. Not in the policy documents that were sent to me.

You cannot increase someone's premium without notice. That is *******. Insurance premiums are reviewed annually, not monthly. This is an ombudsman issue now