VT
Vanessa T
1 reviews | Active since Jul 2009
11 Nov 2015, 16:01
FAULTY DQ TRACKING DEVICE
We have had repeated false alerts attempts on one of the vehicles insured on our policy for the past 3 months. After receiving no response from Discovery to have the problem rectified, we have requested the unit be removed and we install a new unit with an alternative tracking company. I have tried to resolve this matter with DQ Track Discovery to no avail. The agents do not understand that the unit can be removed and remain on cover until a new units is installed. Please assist as this matter is now becoming not only time consuming but causing much aggrevation.
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Discovery Insure's replyOfficial
11 Nov 2015, 16:41Hello vanessa@safelift,
Thank you for speaking to us, we'd like to make things right and end this unpleasant experience.
As discussed, we're trying to get a technician to attend to you sooner than the 20th we will provide feedback tomorrow morning.
Regards
Thabani
Thank you for speaking to us, we'd like to make things right and end this unpleasant experience.
As discussed, we're trying to get a technician to attend to you sooner than the 20th we will provide feedback tomorrow morning.
Regards
Thabani
Discovery Insure's reply11 Nov 2015, 16:41
Official
Hello vanessa@safelift,
Thank you for speaking to us, we'd like to make things right and end this unpleasant experience.
As discussed, we're trying to get a technician to attend to you sooner than the 20th we will provide feedback tomorrow morning.
Regards
Thabani
Thank you for speaking to us, we'd like to make things right and end this unpleasant experience.
As discussed, we're trying to get a technician to attend to you sooner than the 20th we will provide feedback tomorrow morning.
Regards
Thabani