WB
Wesley B
1 reviews | Active since Jul 2016
25 Oct 2019, 09:06
Fantastic service
Thank you, Thank you Thank you Tatum As usual I need to call ur department after receiving poor service, to get anything out of Discovery Insure. As usual your service was top class and wish ur bosses could clone you.
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Replies (2)
Discovery Insure's replyOfficial
25 Oct 2019, 10:07Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Regards
Discovery Insure
Discovery Insure's reply25 Oct 2019, 10:07
Official
Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Regards
Discovery Insure
WB
Wesley B's updateReviewer Update
25 Oct 2019, 12:23Hi Discovery
Thank you for the response, please don't pat yourselves on the back, this cry for assistance when out to Tatum after receiving absolutely poor service with no feedback or call backs.
The last time I dealt with Tatum it was due to the same reasons, so clearly a gap in the satisfaction focus.
But saying that and with no emotion of mail, YES her (Tatum) service is fantastic and you should really look after people like that or maybe get her to train the rest of your staff to mimic the same values.
Thank you for the response, please don't pat yourselves on the back, this cry for assistance when out to Tatum after receiving absolutely poor service with no feedback or call backs.
The last time I dealt with Tatum it was due to the same reasons, so clearly a gap in the satisfaction focus.
But saying that and with no emotion of mail, YES her (Tatum) service is fantastic and you should really look after people like that or maybe get her to train the rest of your staff to mimic the same values.
WB
Wesley B's update25 Oct 2019, 12:23
Reviewer Update
Hi Discovery
Thank you for the response, please don't pat yourselves on the back, this cry for assistance when out to Tatum after receiving absolutely poor service with no feedback or call backs.
The last time I dealt with Tatum it was due to the same reasons, so clearly a gap in the satisfaction focus.
But saying that and with no emotion of mail, YES her (Tatum) service is fantastic and you should really look after people like that or maybe get her to train the rest of your staff to mimic the same values.
Thank you for the response, please don't pat yourselves on the back, this cry for assistance when out to Tatum after receiving absolutely poor service with no feedback or call backs.
The last time I dealt with Tatum it was due to the same reasons, so clearly a gap in the satisfaction focus.
But saying that and with no emotion of mail, YES her (Tatum) service is fantastic and you should really look after people like that or maybe get her to train the rest of your staff to mimic the same values.