1 reviews | Active since Aug 2009

19 Mar 2015, 23:54

Fantastic Service

I called the call centre for a quote on 05-03-2015 and was delighted with the way in which it was done by your consultant. He really did a great job in explaining how the policy I was taking worked and even though the line was not ideal, he still managed to capture all my info correctly and was always friendly and courteous throughout the call. He also explained all the features and benefits thoroughly and sent through all the documentation within 2 minutes. He also explained what I would be paying and how the charges worked clearly and made sure i understood everything. This great and efficient service resulted in me taking the policy. I am really delighted to be a policy holder and look forward to my dealings with your esteemed company in the years to come.

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Mar 2015, 07:10
Official
Hello bj01,

Thank you for the wonderful compliment.

We truly appreciate you taking the time to recognise Marlon's friendly service! We are delighted to hear that he was able to assist you and go the extra mile and offer his advice.

It is great to see our staff striving for service excellence and making a difference in our clients lives. We are really proud of him and I have sent your compliment to both Marlon and his manager.

Regards,
Serushin
Discovery Insure