Fantastic customer service

Hi,<br> <br> Had to 'navigate' the call centre environment until I was put through to Themba.<br> <br> I was just about to move from Discovery Insure, had the alternative quotes all ready and he managed to turn me around after listening and adjusting my policy to be more competitive than the competition.<br> <br> He is the perfect guy for a division called 'retention'<br> <br> Thanks<br> Russell