MB
Mark B

1 reviews | Active since Mar 2009

22 Dec 2016, 08:12

Fantastic and Friendly Service from Discovery Insure

<p>I would like to thank Discovery Insure and Alexa-Rae, my claims consultant for fantastic service in dealing with my recent motor vehicle claim.</p> <p>My wife recently had an accident in my vehicle damaging the front passenger side of my vehicle. December is a challenging month to have an incident with a motor vehicle as most of the repair centers will close for the festive season. Discovery Insure arranged the rapid assessment of my vehicle. The assessor requested that the vehicle was towed to the repairer so they could strip the front of the vehicle to assess if there was internal damage in the engine compartment (thank you for being thorough Discovery) before making the final damage assessment.</p> <p>Alexa-Rae kept me informed via email throughout the claim and assessment process and did her best to have the claim approved as soon as possible so that the repairer could order parts before the annual shutdown ensuring that the vehicle would be repaired with minimum delays. Alexa-Rae was very friendly and attentive when dealing with me via telephone and made dealing with this incident a smooth and stress-free process. Thank you Alexa-Rae!</p> <p>I would like to thank Discovery Insure for being the best insurer in South Africa. Their efficient claims process, innovative drivers program and loyalty to their customers places them leaps and bounds ahead of any other insurer. If you are not a Discovery Insure customer, you need to be considering a change to a company that truly cares. Thank you Discovery for peace of mind, great staff and outstanding service.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply22 Dec 2016, 09:16
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

Thank you for taking the time to share your experience with us, we will make certain that Alexa-Rae is commended for her efforts.

Regards,

Sakhe

Discovery Insure