False report by Discovery trusted TWT

While I am generally satisfied with the services provided by Discovery, I am compelled to bring to your attention a concerning experience I recently had with one of your third-party providers, Tyger Wheel Tyres (TWT). Last month, I received an email from Discovery advising me to take my vehicle to TWT for its annual multipoint check. I followed this advice and visited the TWT branch in K¡IIarney today. However, the service I received was far from satisfactory. The entire inspection process lasted no more than 30 seconds, during which the staff at TWT asked me to perform a few basic tasks: turn on the indicators, switch on the front beam lights, press the brake pedal, and sound the horn. That was the extent of the inspection. Despite this minimal interaction, I was charged the full service fee. Upon returning home, I received an email from Discovery detailing the checkpoint assessment. According to the report, 14 points were marked as "Pass." However, none of these points were actually inspected during my visit to TWT. No battery was checked? No shocks/tyres were checked? No windshield checked? Nothing! This raises serious concerns about the integrity and reliability of the assessment conducted by TWT. How can I, as a customer, trust a service provider that appears to falsify its assessment results? This not only undermines the credibility of Discovery Insure's service standards but also poses potential risks to vehicle safety and customer trust. I did immediately phoned Discovery Insure customer service but the lady didn't take any action and sounded not interested in taking the details? I went back to that TWT asked to speak to a manager who was more protective to his staff than listening to my case, he even claimed that what has been done is the protocol and nothing need to be checked? With my persistent he only asked a staff to "Can you check this car's battery quickly " with a tone indicating (just get ride of this guy)!. I urge you to investigate this matter thoroughly and take appropriate action to ensure that such incidents do not recur. The trust and confidence of your customers depend on the transparency and accuracy of the services provided by your partners.