1 reviews | Active since Jul 2011
False promises to address problems that impact on client benefits
<p>For the second month in a row Discovery Insure has reset my Claims Free Year score on Vitality Drive to zero, despite the fact that it should be at 200. This impacted my Vitality Drive payout. In May they promised to address the problem and refund me for the shortfall, but this month the problem repeated itself and no back dated refund was done.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Discovery, I have just reported the problem again, but going by history I will probably get lip service via an email again. Please fix the problem properly and reimburse me my funds!</p> <p> </p>
Dear Morne
Thanks for bringing this to our attention. We are working on resolving the matter and we'll be in contact today.
Regards
Thabani
Dear Morne
Thanks for bringing this to our attention. We are working on resolving the matter and we'll be in contact today.
Regards
Thabani
Thabani,
Discovery manually corrected the problem once after I logged this call. Despite your commitments to address the problem manually each month until your system fixed is app**** you only lived up to your that commitment once. The reminder that I place in your diary and the follow up email are now also being ignored.
Discovery is literally *****ing money from me on a monthly basis - and your do not seem to give a damn about it. Your service levels and attitude is appoaching that of the SA Government. Please get someone who is actually interested in addressing the problem to get in touch with me.
Thabani,
Discovery manually corrected the problem once after I logged this call. Despite your commitments to address the problem manually each month until your system fixed is app**** you only lived up to your that commitment once. The reminder that I place in your diary and the follow up email are now also being ignored.
Discovery is literally *****ing money from me on a monthly basis - and your do not seem to give a damn about it. Your service levels and attitude is appoaching that of the SA Government. Please get someone who is actually interested in addressing the problem to get in touch with me.
Dear Morne
We sincerely apologize for the inconvenience caused while we've been trying to get things rights.
Regrettably this is an IT related issue where not only your policy is affected, it is a challenge we have been working on since it was reported and we are hopeful of a solution by end of this month when an update is done.
I will contact you during the course of the day.
Regards
Thabani
Dear Morne
We sincerely apologize for the inconvenience caused while we've been trying to get things rights.
Regrettably this is an IT related issue where not only your policy is affected, it is a challenge we have been working on since it was reported and we are hopeful of a solution by end of this month when an update is done.
I will contact you during the course of the day.
Regards
Thabani