false promise and unprofessionalism by Simone

my car have small stretches all over, I called discovery as my insurance I spoke to the lady by the name of Sne Dlamini who explain the process to me and arranged the place where ? can meet the assessor. day after received a sms confirming that my claim have bee authorized. this morning I received an email which read as follows:<br> Please note that we have received your assessment report.<br> <br> Total is R3 165.61 and your excess is R3000.00<br> <br> Please let me know if you would like to proceed with the claim.<br> <br> Kind Regards <br> Simone Rowland<br> Discovery Insure <br> I responded to her to ask I have 3 claims which means I will have to pay R9000 she said yes. I'm what would discovery be paying for? I have asked her/him to call me because she not answering her phone she never did.<br> <br> this is daily ******* i'm so disappointed with this insurance